Snap-it, paying insurance on the go!

The simplest way to insure has arrived in South Africa.

It’s so easy for items to become lost, stolen or even damaged, and can be costly to replace.

On-demand Insurance to the rescue

Cover items belonging to you and family living with you, in the event of loss, theft or damage. Insurance protection for bicycles, camera equipment, electronic, sporting, sound and gaming equipment, caravans, trailers, campers and its accessories too.

Who is taking care of you?

Snap-it is a product of Stay Sure Insurance Brokers (Pty) Ltd (Registration No. 95/12577/07) an authorised Financial Services Provider, licensed at the Financial Sector Conduct Authority (FSCA), a member of the Financial Intermediaries Association and a registered member at United Global Brokers.

Stay Sure adheres to the judgement of Ombudsman for Short-Term Insurance and is subject to the enforcement of the FAIS, FICA, POCA, POCDATARA and related Acts.

FSP license No. 2635

What makes Snap-it a credible insurance solution?

Snap-it is fully backed by Old Mutual Insure, the oldest short-term insurer in South Africa and Re-Insured at one of the global leaders, Munich-Re.

How are your items protected?

Insured items are covered anywhere in the world, against:

  • Loss
  • Theft
  • Accidental damage
  • Fire / Lightning / Explosion

Should you experience ACCIDENTAL DAMAGE, FIRE / LIGHTNING or EXPLOSION of your insured item, we will attempt to repair it.

If you experience LOSS, THEFT or items STOLEN, your insured item will be replaced with a similar item to what you had before the incident.

Where repair of your insured item is not possible we will replace it with similar, what you had before.

Managing your cover

Turning ON cover

You can purchase insurance for your items at any time and for any duration.  Once the insurance has been purchased the cover will be turned ON and cover will begin. We will continue to provide cover until you or we choose to turn OFF the cover.

Turning OFF cover

You may cancel your cover of any item insured at leisure, simply turn OFF the cover.

Premium payment for cover

This is a fixed period on-demand policy, payable in advance and exactly as per your selection made.  Insurance will only be in place for the period selected and for which the premium has been received, subject to R10.00 minimum charge per payment made.

  • Daily cover

24-hour cover from the time cover takes effect, daily a premium is charged.

  • Weekly cover

7 day cover, weekly a premium is charged.

  • Monthly cover

30 day cover, a monthly premium is charged.

Our disclaimer

You need to ensure that you update your Snap-it App and remove items that you no longer own. If you do not, Snap-it will continue to deduct payments from your account.

What is protected?

You can now decide what you would wish to cover, you can manage your insurance cover just as the need requires it.

Login to your profile and manage your own insurance risk.

Changing your address

If any of your details change, please be sure to update your profile as soon as possible. Details such as changing your residential address will affect your cover.

Unpaid premium

It is important that the banking details provided are active and correct.  Non-payment of premium can be a result of:

  • Change in banking details

You will receive a notification of the failure. Immediately once new detail was uploaded, we will endeavour a second attempt to deduct.

  • Insufficient funds

You will receive a notification of the failure, please respond as no cover will exist.  On receipt of your reply we will endeavour a second attempt but please note this process may incur a non-refundable administration fee.

Should the second attempt also fail, the cover will cancel effective back to the last date for which premium was received and cover was in place.

  • Payment stopped

You will receive a notification of the failure, but you will enjoy no cover whatsoever.

  • Deceased estate

You will receive a notification of the failure.

Cancellation of cover

By You

It is as easy as turn OFF the cover

By Us

We may cancel your cover by notification to your e-mail address provided.  The notification will be reasonable and just as per general insurance standards and norms, but we reserve the right of not refunding any premium if a claim was submitted.

What don’t we pay?
  1. Your policy excess;
  2. Amounts in excess of the sum insured;
  3. Items where no “Insurable Interest” exist;
  4. Your failure to take reasonable care of or to prevent loss or damage of the item insured;
  5. Items that you use solely for business, trade or professional purposes;
  6. Theft from an unattended vehicle, unless
    • The vehicle is locked, and
    • The insured property is out of view and concealed in a locked boot or locked compartment, and
    • There are clear and visible signs of forced entry
  7. Accidental loss or theft occurring prior to, or existing at the start of cover;
  8. Sporting equipment whilst in use;
  9. Loss of or damage to watches caused by leaking batteries or from immersion in water;
  10. Consequential losses or any form of Third Party Liability whatsoever;
  11. Your own deliberate or malicious act or those of someone acting on your behalf;
  12. Wear, tear, chips, scratches, cracks, or any superficial damage that does not affect the performance of the item insured;
  13. Loss, damage or deterioration as a result of moths or vermin, cleaning, ironing, repairing or restoring;
  14. Courier, postage or collection fees to obtain damage items;
  15. Accessories of electronic equipment insured;
  16. War, Riot, Terrorism, Violence, Mutiny, Military rising, Labour disturbances, the consequences, the loss, the expenses or the damages resulting from it;
  17. Nuclear Hazard, the consequences, the loss, expenses or damages resulting from it;
  18. Detention, confiscation and forfeiture the consequences, the loss, expenses or damages due to it;
  19. Electronic losses due to virus attacks, cyber hacking, non-performance of software upgrades, attempted change or modification of hardware, corrupted, lost or damaged electronic data;
  20. Items not Geo-tagged from place of purchase or registered physical address.
What is Geo-tag / Geo-coded photography?

A geo-tagged photograph is a photograph which is associated with a geographical location by geo-tagging. Usually this is done by assigning a latitude and longitude to the image, and optionally altitude, compass bearing and other fields may also be included.  If you want to find out more about geo-tagging you can visit the following websites:

https://www.techopedia.com/definition/86/geotagging

https://www.lifewire.com/what-is-geotagging-3486187

http://www.makeuseof.com/tag/geotagging-photos-start-right-now

Making a claim

All claims must be reported as soon as reasonably possible but no later than 30 days of the incident. We have the right to deny or reduce the claim appropriately if not reported within the specified time-frame.

Following our procedures and any instructions or advice given to you, will assist the claim procedures to run smoothly.

Help to recover your compensation

You must give us reasonable help to:

  • Take steps against any other person to recover compensation we have paid to you;
  • Identify and recover any items that have been lost or stolen and have been found.

We will reimburse you for the reasonable expenses you incur in helping us. If you do not assist, you will be required to reimburse the compensation we paid.

All Theft and Loss claims:

The incident must be reported to your local police authority as soon as possible but not longer than 72 hours, following the discovery of the incident. Please ensure that you obtain a reference number.

The App will request the basic details.  Upon successful completion, the loss will be processed by the Claims Department of Stay Sure.

Payment of the excess might be required before the claim will be settled.

Following a claim assessment, we will authorise the repair or replacement of the insured item / device.

Our network of suppliers will be used to repair your device if and when possible. Occasionally we may authorize you to use a local repair shop of your preference. In this case, we will provide you with details on how to proceed with the repair. Under these circumstances, you will need to provide us with a quotation for repair cost estimated by the repair shop, including the device name, serial number and cause of damage.

Governing Law and Jurisdiction

We adhere to the laws of the Republic of South Africa and its Courts shall have exclusive jurisdiction.

“Subrogation”, us conducting legal proceedings on your behalf

Once we have agreed that a loss is covered, even if we have not yet made any payment in respect of such loss, we shall acquire all your rights and remedies with regard to that loss against any party who is responsible for the loss. We may also undertake in your name any legal proceedings to recover all amounts paid or payable by us.

You need to take all necessary steps to assist us in exercising such rights and remedies.

We may accept or reject your claim

We may accept or reject all or any part of your claim.  If we reject your claim, you have 90 days from receiving the rejection letter to object to our decision. You are required to provide written reasons for your objection. Once the previous mentioned days have lapsed, you may not object to our decision.

If your objection is not successful, you have 6 months from the end of the 90-day period or such earlier period when you were advised of your unsuccessful objection to serve us a Summons. If you do not do so in this time, we will have no further obligations.

Other insurance

If insurance exists with any other insurer covering the same item you are claiming, we shall subject to the terms, conditions and applicable excess of this policy be liable to make good only a rateable proportion of the amount payable.

Excess

The amount you are required to pay towards each claim you make under this policy

Electronic Laptops, Tablets, GPSs and Wrist Devices 10% of claim, minimum R 1 500
Sporting equipment including bicycles and similar 10% of claim, minimum R 1000
Sound equipment and Gaming 10% of claim, minimum R 750
Photography equipment 10% of claim, minimum R 500
Caravans and Trailers 10% of claim, minimum R 500
Camping equipment 10% of claim, minimum R 500
Photography equipment 10% of claim, minimum R 500

 

But any item above

R 50 000 in value 12.5% of claim
R 75 000 in value 15% of claim
R100 000 in value 17.5% of claim
R125 000 in value 20% of claim
R150 0000 in value 25% of claim

 

Under insurance

If you insure your property for less than its replacement value, you will have to bear a portion of the loss. In calculating this we will apply the rule of “average”.

Average example:

Item is insured for R 5 000, but its replacement value is R 10 000. In this instance the item is underinsured by 50%. Should there be a claim, we will only pay 50% of the claim, minus the excess applicable.

Pairs and sets

We will not pay more than the proportional value of any article that is part of a pair or set, e.g. should you lose a golf club from your set, we will only pay the value of the lost golf club.

Why do we require a serial number to insure?

A serial number is a unique code  assigned to an item. It may be a character string that includes letters and other typographical symbols, not just numerical digits. This number does not prove that you own the item but it does prove the existence of such an item. Most, if not all, items have a serial number.

What is an International Mobile Equipment Identity (IMEI) number? *

This is a unique identification or serial number that all mobile smartphones (Not currently insured by Snap-it) Tablets, Notebooks and Electronic Wrist Devices have. It normally consists of 15 digits. The IMEI number can be found on the silver sticker on the back of your device, under the battery pack, or on the box your phone came in. You can also obtain it by using the following code “*#06#”.

General Policy Definitions

Accidental damage:

Unintended physical damage that puts the insured item in a position where it no longer functions as it was originally intended to.

Accessories:

Items such as, but not limited to, chargers, protective cases, carrying cases, headphones and hands- free mounting kits, keyboards or other items, excluding SIM cards.

Adjustment of premium:

We may change your premium at any time.

Cooling-off period:

Instant cover is provided, therefore a cooling off period is not granted.

Damage:

The sudden and unexpected failure caused by accidental damage or malicious damage that prevents your insured item / device from meeting its designed function.

Duty of care:

Please take all reasonable precautions and responsible care to prevent or minimise loss and damage.

Economic sanction:

Any sanction, prohibition or restriction under United Nations by resolution

Electronic Data:

Software, applications or “Apps”, photographs, images, films, music or other files stored electronically.

Explosion:

Release of energy in a sudden and often violent manner with the generation of high temperature. It does not refer to the explosion of steam or any item / devices under high pressure.

Fire:

A rapid, persistent chemical change that releases heat and light and is accompanied by flame, especially the exothermic oxidation of a combustible substance.

Lightning:

An abrupt, natural electric discharge in the atmosphere striking directly on property.

Loss:

The disappearance of your insured item / device in circumstances that do not include theft and the whereabouts of the item / device remain unknown.

Market value:

Current retail price (including VAT) of the insured item / device or price of an equivalent product.  The latter can include so-called “refurbished” devices too.

Proof of purchase:

The original receipt and any other documentation required to prove your item / device was purchased from a South African VAT registered company – including the date of purchase, make, model, serial and IMEI number of item / device where applicable.

Purchase price / value:

The insured value of your item / device (retail price of your item / device at the moment you purchased it).

Replacement device:

A device that is similar in specification, quality and market value to the insured item / device. This can include so-called “refurbished” devices.

Replacement-value
The amount that you would have to pay to replace an insured item / device given its age and state of repair at the time of the claim.

Theft / Stolen:

The unlawful taking or removal of your insured item / device by another person with the intent to permanently deprive you of your device.

Used device:

A device under 6 months old which was not insured within 7 days of purchase. This excludes refurbished or second- hand devices unless provided by us as a replacement device.

We promise confidentiality

All information obtained or acquired from / about you shall remain confidential unless you provide written consent or unless we are required by law to disclose such information

Do you really want to complain?

We pay compensation for all valid claims under this policy honestly, fairly and promptly. If you believe that we have not done so and you wish to submit a complaint, please contact the Stay Sure office.  It can be done by means of email correspondence to info@staysure.co.za

If you are unable to settle your complaint and you are still not satisfied, you have the right to refer it to the office of the FAIS Ombud, on telephone number 0860 32 47 66 or by sending an email to info@faisombud.co.za

PARTICULARS OF THE SHORT-TERM INSURANCE OMBUDSMAN

The Ombudsman is available to advise you in the event of a complaint regarding intermediary services and advice.

Name The Ombudsman for Short-Term Insurance

Physical Address Sunnyside Office Park, 5th Floor, Building D,

32 Princess of Wales Terrace, Parktown

Postal Address P O Box 32334, Braamfontein, 2017

Telephone (011)726 8900

Fax (011)726 5501

Share call 0860 726 890

Email info@osti.co.za

Website www.osti.co.za

PARTICULARS OF THE FAIS OMBUDSMAN

The Ombudsman is available to advise you in the event of a complaint regarding intermediary services and advice.

Physical Address Syssex Office Park, Ground Floor, Block B, 473

Lynnwood Road, cnr Lynnwood Road and Sussex

Avenue, Lynnwood, 0081

Postal Address P O Box 74571, Lynwood Ridge, 0040

Telephone (012)470 9080

Fax (012)348 3447

Email info@faisombud.co.za

Website www.faisombud.co.za

PARTICULARS OF THE REGISTRAR OF SHORT-TERM INSURANCE / FINANCIAL SECTOR CONDUCT AUTHORITY

Name Financial Sector Conduct Authority

Postal Address P O Box 35655, Menlo Park, 0102

Telephone (012)428 8000 / 0800 11 04 43

Fax (012)346 6941

Email info@fsca.co.za

Website www.fsca.co.za

Contact Centre 0800 11 04 43 / 0800 20 20 87

As a Short-Term insurance policyholder, or prospective policy holder, you have the right to the following information:

ABOUT THE INTERMEDIARY

Business Name Stay Sure Insurance Brokers (Pty) Ltd

Physical Address 21 Somerset Crescent, Durbanville, 7550

Postal Address P O Box 999, Durbanville, 7551

Telephone (021)975-1100

Email info@staysure.co.za

Website www.staysure.co.za

Registration Number 1995/012577/07

VAT Number 4110149095

Authorized Financial Services No 2635

Category Description Advice Intermediary
CATEGORY I
Short-Term Insurance:  Personal Lines X X
Short-Term Insurance:  Personal Lines A1 X X
Short-Term Insurance:  Commercial Lines X X

LEGAL STATUS AND ANY INTEREST IN THE INSURER

– Company with no direct financial interest in the insurer

– This intermediary receives less than 30% of its total income from the insurer

PROFESSIONAL INDEMNITY AND GUARANTEE

Your Intermediary does have Professional Indemnity Insurance.

Your Intermediary does have Intermediary Guarantee Fund Cover.

COMMISSION

We receive commission from the insurer in the amount of 20% for placing insurance with them.

WRITTEN MANDATE TO ACT ON BEHALF OF INSURER

This certifies that the insurer has granted a mandate to the intermediary to represent the insurer and to accept business on their behalf.

INTERMEDIARY’S COMPLIANCE OFFICER

Name Moonstone Compliance (Pty) Ltd

Physical Address 25 Quantum Street, Techno Park

Stellenbosch, 7600

Postal Address 25 Quantum Street, Techno Park

Stellenbosch, 7600

Telephone (021)883 8000

ABOUT THE INSURER

Name Mutual and Federal Risk Finance Limited

Physical Address Mutual & Federal Centre, 75 President Street

Johannesburg, 2001

Postal Address P O Box 1120, Johannesburg, 2000

Telephone (011)374 9111

Fax (011)374 2461

Registration Number 1966/10741/06

Details of the legal compliance department The Compliance Officer, Old Mutual Insure Limited,

P O Box 1120, Johannesburg, 2000

Email compliance@ominsure.co.za

Telephone (011)374 9111

Fax (011)374 3089

Details of the complaints resolution procedure of the product supplier

Email complaints@ominsure.co.za

Website www.ominsure.co.za

Telephone (011)374 9111

Fax (011)374 3089